Terms of use

Last updated 6 November 2026

These terms apply to your use of FireAI.AU (“FireAI”, “we”, “us”) at fireai.au. By creating an account or using FireAI, you agree to these terms and to our privacy policy.

1. Reference information only

FireAI provides reference information only. It does not provide certification advice or a compliance assessment. Answers and audit findings are produced by AI and may be incomplete, outdated or wrong. Always check them against current legislation, the NCC/BCA, the relevant Australian Standards and the source documents, and get advice from a qualified practitioner for project-specific decisions. You remain responsible for your professional work, reports and compliance decisions.

2. Your account

• You must be 18 or over and give accurate details.
• Each account is for one person. Keep your sign-in secure and don’t share your account. Plans limit how many devices can be signed in at once.
• You are responsible for activity on your account. Tell us straight away if you think it has been misused.

3. Plans, trials and billing

• The Free plan includes 5 questions per day. Paid plans are billed in advance through Stripe, in Australian dollars, including GST.
• Paid plans renew automatically at the end of each monthly or annual period until you cancel. You can cancel any time from your account; cancelling stops future renewals.
• Monthly Individual and Company plans include a 7-day free trial. Only one free trial is available per payment card. If you don’t cancel before the trial ends, your plan is charged.
• Except where the law requires (including the Australian Consumer Law), we don’t refund partial billing periods.
• We may change prices. We’ll give you notice before a change affects your next renewal.

4. Company accounts

• The company owner manages the team, including adding and removing accounts, assigning team managers and paying for extra seats.
• The owner, team managers and admin-only accounts can view the report audits of the team members they manage, and add and resolve remarks on them.
• When an owner removes a team member, that member’s FireAI account is deleted.

5. Your content

• You keep ownership of the reports, questions and other content you give FireAI. You allow us to store and process it to provide FireAI to you, as described in our privacy policy.
• Only upload content you have the right to share with us, including any client information in your reports.
• Australian Standards (My Standards): only upload a Standard if you hold a current licence that allows it. A Standard uploaded while you are in a company account goes into the company’s library, where everyone in the company can open and search it, so your licence must cover all of them (most single-user licences don’t). You are responsible for complying with your licence. FireAI reads uploaded Standards to answer your and your company’s questions and doesn’t share them with other customers. We may remove a Standard if we are told it is being used without a licence.
• Your AI-improvement setting in Account settings controls whether we may use anonymised excerpts and images from your reports to improve FireAI.

6. Uptick

If you connect Uptick, FireAI only writes the changes you approve, using your own Uptick sign-in. Review each change before approving it. Uptick is a separate service with its own terms, and we aren’t responsible for it.

7. Acceptable use

You must not:

• copy, scrape or bulk-download FireAI’s content or knowledge base, or use it to build a competing product or dataset;
• try to get around plan limits, device limits or security controls, or access other users’ data;
• reverse-engineer FireAI, or interfere with or overload it;
• upload anything unlawful or malicious, or use FireAI for anything unlawful.

8. Source documents

Test reports, manufacturer documents, legislation and other source documents belong to their owners and are provided for reference. They may have been superseded, so check the current version with the issuer.

9. Changes and availability

We are constantly improving FireAI, and features may change. We aim to keep FireAI available, but it may sometimes be unavailable for maintenance or reasons outside our control.

10. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that can’t be excluded. Otherwise, to the extent the law allows:

• FireAI is provided “as is”;
• we aren’t liable for indirect or consequential loss, or for decisions made using FireAI’s information;
• our total liability is limited to supplying the service again or the fees you paid us in the 12 months before the claim.

11. Ending your use

You can stop using FireAI at any time, and delete your account in Account settings. We may suspend or close accounts that break these terms.

12. Changes to these terms

We may update these terms. We’ll change the date at the top and tell you about significant changes. If you keep using FireAI after a change, you accept the updated terms.

13. Governing law and contact

These terms are governed by Australian law. Questions? Email support@fireai.au.